Clear Concise Content
A clear concise content, I like this example from W3C. So on the left you have this like block of text where you need to really pass the individual sections of the sentence and of the paragraph to understand what's going on.
And this is for like a claim after an accident.
And on the right, you have like a short introduction and then you have like the four outcomes as a list.
And then you have, in addition, a small like graphic that says like, OK, this can happen.
And it's like, yeah, this makes a lot of sense for this type of content that it's like very simple, very direct and helps to make this better.